Entrepreneur Clarified – Episode 29

What is your favorite tip for softening bad news to a customer or client?

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#1 fatal mistake you must not do and what you should do instead

What we share on Entrepreneur Clarified:

– Josh’s favorite tip which involves his “quick and nimble” technique

– Why overthinking is quite possibly the most damaging strategy

– How to make it a team effort to solve this problem

– What to do to protect your brand if you feel the relationship is irretrievable

– Don’t send an e-mail. What to do instead so they know beyond a shadow of a doubt you care and are working to get them the best solution